Chapter Development Manager

Department: Music and Education     

Reports To: Director of Music and Education

Employment Type: Full-Time

Location: Hybrid/Remote eligible. The headquarters office is located in Nashville, TN 

FLSA Status: Full-time, Exempt

Salary: $63,000- $67,000 annually

Position Summary

The Chapter Development Manager (CDM) is responsible for equipping and empowering  Barbershop Harmony Society chapters to become healthy, sustainable, growing singing communities. 

This position strengthens the organizations that create meaningful barbershop experiences, rather than focusing primarily on individual members. Working collaboratively with districts, chapter leaders, volunteers, and BHS staff, the CDM develops systems, resources, coaching, and scalable programs that help chapters launch, grow, adapt, and thrive. 

The CDM serves as an architect of chapter success—building practical tools, connecting leaders with expertise, identifying organizational best practices, and creating pathways for new chapter formation and existing chapter revitalization. 

Closely related, this role also leads the evolution of the Big Leap ecosystem by extending its impact beyond in-person events through scalable learning, coaching, technology, AI-assisted resources, and curated knowledge that empowers local leaders to solve problems independently. 

Key Responsibilities Distribution

Chapter Development, Strategy, and Support (30%)

• Develop scalable systems that strengthen chapter leadership, governance, sustainability, and long-term success.  

Big Leap & Leadership Development Ecosystem (25%)

• Expand the Big Leap model into a year-round chapter development platform. 

Resources, Expert Networks & Best Practices  (20%)

• Develop and curate practical tools, expert connections, and proven models for chapter leaders.

 Chapter Assessment & Organizational Health (15%)

• Develop and deliver tools for chapters to internally measure organizational success and health.

Chapter Incubation & Innovation (10%)

• Identify opportunities to establish new chapters and support innovative organizational models.

Key Responsibilities

Chapter Development Strategy 

• Create practical frameworks that help chapters grow stronger organizationally before focusing on operational execution. 
• Help chapters understand governance, leadership structures, succession planning, and organizational design. 
• Develop guidance for chapters operating multiple ensembles under the Everyone in Harmony model. 
• Partner with district leadership to support chapter development initiatives. 
• Recommend improvements to BHS policies and resources based on chapter experience. 
• Help define BHS’s long-term value proposition to chapters. 

Big Leap Ecosystem 

In conjunction with Big Leap facilitators:

• Lead the continued evolution of the Big Leap program beyond its in-person experience. 
• Design year-round learning pathways that reinforce concepts introduced during Big Leap. 
• Develop scalable follow-up systems using online learning, coaching, peer communities, AI tools, and resource libraries. 
• Ensure Big Leap becomes an ongoing development process rather than a single event. 
• Coordinate implementation with districts while maintaining consistency across the Society. 
• Evaluate outcomes for continued program improvement 

Expert Network & Best Practice Repository 

• Develop and maintain a Society-wide, searchable and sortable Barbershop Expert Network (prototype exists)
• Recruit experts in chapter leadership, governance, membership, music, marketing, fundraising, education, community engagement, finance, and organizational development. 
• Build and maintain a Chapter Development Best Practices Repository containing proven approaches, templates, examples, and implementation guides. 
• Ensure resources remain practical, current, and volunteer-friendly.
• Leverage AI technologies to improve discovery, organization, implementation, and personalization of chapter resources. 

Chapter Assessment & Organizational Health 

• Help define measurable indicators of chapter health. 
• Translate assessment findings into practical improvement plans. 
• Identify emerging trends and common organizational challenges. 
• Recommend new programs and resources based on observed needs. 
• Help chapters move from “needs support” toward sustainable organizational health. 

Chapter Incubation 

• Identify geographic areas with little or no BHS presence. 
• Develop strategies for establishing new chapters in underserved communities. 
• Create repeatable startup models that reduce barriers for new organizations. 
• Support chapter founders during the early stages of organizational development. 
• Coordinate startup resources, mentors, and educational support. 
• Evaluate innovative chapter models and recommend scalable approaches. 

Organizational Innovation 

• Research best practices from federated nonprofit organizations and membership associations. 
• Recommend improvements to chapter structures, membership models, and organizational support systems. 
• Help shape future chapter development philosophy for BHS. 
• Collaborate with Music & Education, Membership, Community Care, Marketing, and Data teams to ensure chapter development aligns with Society strategy. 
• Participate in strategic planning related to chapter vitality and organizational growth.

Qualifications & Experience

Required:

• Bachelor’s degree in nonprofit management, organizational leadership, business, education, communications, or a related field, or equivalent experience.
• Five or more years of experience leading nonprofit organizations, membership associations, volunteer organizations, or community development initiatives. 
• Demonstrated success building or growing organizations rather than simply administering existing programs. 
• Experience designing scalable systems, educational programs, or organizational frameworks. 
• Strong facilitation and coaching skills. 
• Exceptional relationship-building ability with volunteers. 
• Excellent written and verbal communication skills. 
• Experience managing multiple strategic initiatives simultaneously. 
• Comfort working with data, technology, AI-enabled tools, and knowledge management systems. 
• Experience within chapter-based, federated, or membership organizations preferred. 
• Familiarity with the Barbershop Harmony Society.

Preferred:

• Five or more years membership in the Barbershop Harmony Society

Why This Role Matters

The heartbeat of the Barbershop Harmony Society is the local chapter. This mission critical position is uniquely situated to contribute meaningfully to the long-term growth and sustainability of the BHS. 

What's in it for you:

• Qualifications & Experiencckage
• 10 days of paid vacation (eligible after 90-day probation period, prorated during first year of employment)
• 8 paid holidays and December 24 - January 1 off
• 8 paid sick days per year
• 100% company funded individual health, dental, and vision insurance
• Life insurance
• Optional short-term and long-term disability insurance
• 401K plan with 3% safe harbor contribution and company matches that could aggregate up to an additional 3% (6% total)
• High-engagement staff environment with regular team building and social activities throughout the year
• A chance to make a difference in the lives of others

As a key component of our vision of Everyone in Harmony, the Barbershop Harmony Society is committed to building a team with a variety of backgrounds, experiences, perspectives, and skills. We believe that employees who feel valued and encouraged to share their ideas are empowered to foster innovation that leads to both personal and professional growth. The Barbershop Harmony Society is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. The Barbershop Harmony Society values and actively seeks a diversified workforce.

Review of applications will begin immediately and continue until the position is filled.

Reports To: Director of Philanthropy 

Direct Reports: None currently; may supervise interns, volunteers, or contract support

Status: Full-Time, Exempt 

Location: Nashville, Tennessee - On-site at BHS Headquarters

Salary: $64,000-$68,000 annually, commensurate with experience 

Position Summary

The Development Operations Specialist builds and oversees the systems, processes, and data infrastructure that power the Barbershop Harmony Society's philanthropic strategy. BHS launched its first in-house philanthropy department in January 2026, and this role carries a rare mandate: to design the operational backbone of a development program from the ground up rather than inherit one. The Development Operations Specialist ensures accurate donor records, consistent and compliant gift processing, high data integrity, and reliable reporting across a modern development technology stack - and translates that data into insight that shapes fundraising strategy.

This is a build-oriented role. The successful candidate will be as comfortable designing a process that does not yet exist as executing one that does.

The Development Operations Specialist works closely with the Director of Philanthropy, CFO/COO, Philanthropy Officer, Legacy Gifts Officer, and Fundraising Campaigns & Donor Engagement Officer, as well as cross-functional partners in finance, IT, membership, marketing, and events. The role also supports the operational and reporting relationship between BHS and Harmony Foundation International, a Type I Supporting Organization of BHS.

BHS serves approximately 14,000 members across 650 chapters and districts throughout North America. Gifts flow through multiple channels and designations: unrestricted, program-restricted, chapter- and district-designated, memorial, endowment, and planned, making clean data architecture and disciplined fund coding essential to the department's credibility.

Key Responsibilities

CRM Administration & Data Integrity

• Serve as the primary administrator for BHS’s Salesforce-based development CRM.
• Maintain data integrity through consistent standards, coding structures, segmentation fields, and governance practices.
• Own and optimize integrations across the BHS development technology stack, including Salesforce (CRM), Fundraise Up (donation platform), iWave (wealth screening), Gratavid (personalized video acknowledgment), and Instrumentl (grant management). Serve as the primary point of contact for platform vendors and support escalations.
• Develop and maintain dashboards, reports, and automated processes that support fundraising and stewardship.
• Maintain reliable linkage between BHS membership records and donor records, ensuring accurate identification of member versus non-member donors, chapter and district affiliation, and duplicate resolution across systems.

Designated and Restricted Gift Administration

• Administer the operational mechanics of designated giving, including chapter- and district-directed gifts, program-restricted gifts, memorial and tribute gifts, and endowment contributions.
• Maintain accurate fund coding so that every restricted dollar is traceable from receipt through disbursement or expenditure.
• Coordinate with Finance on the disbursement schedule and reconciliation of pass-through gifts to chapters, districts, and subsidiaries.
• Support accurate reporting to chapters and districts on gifts designated to them.

Gift Processing, Acknowledgment & Compliance

• Oversee daily gift processing across all channels, including cash, credit, securities, ACH, recurring gifts, and non-cash assets.
• Ensure timely and accurate donor acknowledgments in compliance with IRS rules and BHS policies.
• Document donor intent, restrictions, pledges, and endowment-related instructions.
• Coordinate with the CFO/COO and Finance team on monthly reconciliation, annual audit support, Form 990 schedule preparation, and financial reporting.
• Support compliance with state charitable solicitation registration requirements, donor privacy and data protection standards, payment data security obligations, and applicable Canadian requirements.
• Maintain the data logic and reporting that determines donor recognition eligibility across BHS recognition programs, including President's Council, Ambassador of Song, Legacy of Harmony, and Keep A Melody Ringing. Produce accurate recognition rosters and honor rolls for publication, events, and permanent display.
• Manage the full lifecycle of recurring and sustainer giving, including enrollment, card-updater and expiration monitoring, failed-payment recovery, upgrade and reactivation workflows, and retention reporting.

Reporting, Analytics & Insights

• Create and maintain reports on fundraising performance, trends, segmentation, retention, and donor pipeline activity.
• Provide actionable data analysis to support campaigns, donor journeys, and leadership decisions.
• Prepare reports for Board committees, leadership, and the Gift Acceptance Committee as needed.
• Define, maintain, and report the organization's donor participation rate — the percentage of BHS members who make a philanthropic contribution annually — as a primary organizational performance measure, with segmentation by chapter, district, tenure, and giving level.
• Coordinate wealth screening and prospect research operations, including screening file preparation, results ingestion, capacity and affinity scoring, and portfolio assignment support for the fundraising team.

Campaign and Event Giving Operations

• Build and test campaign and designation pages in Fundraise Up, including matching-gift mechanics, chapter and district sub-pages, and peer-to-peer structures.
• Provide real-time operational support during high-volume giving moments such as International Convention, Midwinter Convention, Harmony University, and the National Barbershop Quartet Day of Giving, including live totals, leaderboards, and issue triage.
• Execute post-campaign data tagging, reconciliation, and results reporting within defined turnaround windows.

Operational Infrastructure & Process Development

• Design, document, and maintain standard operating procedures for gift administration, data hygiene, recurring gift management, designation handling, and CRM use, building these from the ground up where they do not yet exist.
• Document and refine processes that support donor lifecycle management and team efficiency.
• Serve as the internal expert and trainer for development systems, data standards, and workflows, building the team's fluency and self-sufficiency over time.
• Maintain records for documented planned gifts and estate expectancies in support of the Legacy Gifts Officer, and maintain endowment fund records, distribution histories, and donor reporting in coordination with Finance and Harmony Foundation International.

Cross-Functional Collaboration

• Partner with fundraising staff to support segmentation, campaigns, stewardship, and donor communications.
• Collaborate with Marketing & Communications to ensure data-driven messaging and targeted outreach.
• Coordinate with Membership, Events, Customer Service, and IT to ensure data consistency across systems.

Ethics, Confidentiality & Stewardship Standards

• Maintain strict confidentiality and adhere to all donor privacy and data protection standards.
• Uphold ethical practices and ensure compliance with BHS Gift Acceptance Policy and Endowment Policy.
• Model BHS’s values of respect, integrity, inclusivity, and mission-driven service.

Training & Professional Development

• Participate in training related to Salesforce administration, data governance, reporting, and nonprofit CRM best practices, as appropriate to the role.

Qualifications

Required

• Significant experience in donor database management, gift processing, or development operations (5+ years preferred).
• Demonstrated hands-on Salesforce administration experience required. Experience with Nonprofit Success Pack (NPSP) or Salesforce Nonprofit Cloud strongly preferred; Salesforce Administrator certification a plus.
• Experience with data mapping, validation, and quality assurance.
• Strong analytical, reporting, and problem-solving skills with close attention to detail.
• Ability to manage multiple priorities and support a fast-paced fundraising environment.
• Commitment to BHS’s mission, values, and donor-centered philosophy.
• Experience designing and implementing new systems, processes, or CRM configurations — not solely administering established ones.
• Demonstrated ability to build reports and dashboards that non-technical colleagues actually use, and to translate data into plain-language insight for leadership and volunteer boards.

Preferred

• Experience with Fundraise Up or a comparable modern donation platform (Classy, Givebutter, RaiseDonors) strongly preferred. Familiarity with iWave, Instrumentl, Gratavid, or similar prospect research, grant management, and donor engagement tools.
• Familiarity with planned giving, endowment administration, or gift policies.
• Experience developing SOPs or managing cross-departmental workflows.
• Experience in a federated or chapter-based membership organization where funds flow between a national office and local affiliates. Knowledge of or genuine curiosity about the barbershop community is welcome but not required — we will teach you the art form; we cannot teach you data discipline.
• Comfort working in a newly formed department where priorities evolve, and the judgment to build durable systems under time pressure without cutting corners on data integrity.

Workplace, Travel & Schedule Expectations

• This position is based at BHS Headquarters in Nashville, Tennessee, and works on-site during regular business hours. Relocation to the Nashville area is required before start.
• Travel to BHS events is required approximately 2–4 times annually, including International Convention, Midwinter Convention, and Harmony University. These are extended-day, high-activity events.
• Availability to support time-sensitive periods, including month-end and year-end close, calendar year-end giving, and major campaign and giving-day moments, which may occasionally require evening or weekend hours.
• Ability to perform the essential functions of the role with or without reasonable accommodation, including extended periods of computer-based work.

What's in it for you

• Competitive compensation package
• 10 days of paid vacation (eligible after 90-day probation period, prorated during first year of employment)
• 8 paid holidays and December 24 - January 1 off
• 8 paid sick days per year
• 100% company funded individual health, dental, and vision insurance
• Life insurance
• Optional short-term and long-term disability insurance
• 401K plan with 3% safe harbor contribution and company matches that could aggregate up to an additional 3% (6% total)
• High-engagement staff environment with regular team building and social activities throughout the year
• A chance to make a difference in the lives of others

As a key component of our vision of Everyone in Harmony, the Barbershop Harmony Society is committed to building a team with a variety of backgrounds, experiences, perspectives, and skills. We believe that employees who feel valued and encouraged to share their ideas are empowered to foster innovation that leads to both personal and professional growth.

The Barbershop Harmony Society is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. The Barbershop Harmony Society values and actively seeks a diversified workforce.

Education Programs Manager

Reports to: Director of Music and Education

Location: Nashville, TN, with Hybrid/Remote eligibility

Employment Status: Full-time, Exempt

Salary: $63,000 - $67,000 annually

Position Summary

The Education Programs Manager leads the planning, development, administration, and execution of key educational initiatives for the Barbershop Harmony Society (BHS).

This position holds primary program-management responsibility for Next Generation Barbershop Junior and Varsity initiatives, including planning, budgeting, administration, and execution. Working within strategic priorities established by the Director of Music and Education and within approved budgets and organizational policies, the Education Programs Manager develops and manages workflows, allocates approved resources, manages participant communications, coordinates stakeholders, and makes day-to-day program decisions.

The Education Programs Manager also serves as a core member of the team responsible for planning and executing BHS’s annual educational event, Harmony University. In this capacity, the position leads attendee-facing and operational functions and contributes to program strategy in partnership with the Harmony University faculty and program lead and the Director of Music and Education.

Across assigned programs, the Education Programs Manager is responsible for creating high-quality participant experiences, managing program budgets and systems, collaborating on work across departments, and building strong relationships with participants, educators, volunteers, and community partners.

Key Responsibilities

Next Generation Barbershop Junior and Varsity Programs

• Serve as the primary program manager and internal subject-matter expert for Next Generation Barbershop Junior and Varsity initiatives.
• Lead the planning, budgeting, administration, and execution of Junior programming at the Midwinter Convention and Varsity programming at the International Convention, consistent with broader BHS education strategy.
• Manage the annual Next Generation Barbershop program lifecycle for quartet contests, chorus festivals, honors choruses, scholarships, and related educational experiences, balancing execution of current-year programs with planning and recruitment for future cycles.
• Oversee Next Generation Barbershop applications, qualification processes, invitations, participant communications, schedules, clinicians, music, and on-site operations.
• Create program workflows, allocating approved resources, resolving operational issues, and making day-to-day program decisions.
• Coordinate recruitment and engagement strategies in collaboration with Marketing, Chapter Relations, and other internal partners.
• Collaborate with the Chapter Relations Manager to engage districts and chapters, support youth events, and identify opportunities for local and regional programming.
• Serve as the primary staff liaison for youth events and youth-program inquiries across the Society.
• Build and maintain relationships with youth participants, families, educators, directors, districts, chapters, donors, and community partners.

Youth Safety and Crisis Coordination

• Support the development, implementation, and continuous improvement of the Society’s youth-safety policies, procedures, training, documentation, and compliance systems.
• Serve as the Society Deputy Crisis Coordinator, connecting event-level safety personnel with Society leadership.
• Support event crisis coordinators when youth-safety issues arise, helping ensure incidents are appropriately documented, escalated, and addressed.
• Coordinate and support volunteers responsible for youth-safety implementation at Society events.
• Collaborate with organizational leadership and relevant staff to ensure youth programs and events operate within established safety requirements and best practices.

Harmony University

• Serve as a core member of the team responsible for planning and executing Harmony University.
• Partner with the Director of Music and Education, Harmony University Program Coordinator, and Harmony University faculty to develop program priorities and the participant experience within the broader Harmony University strategy.
• Lead attendee-facing and operational functions, including registration, course enrollment, participant communications, scholarships, scheduling workflows, data management, and on-site coordination.
• Serve as the primary point of contact for Harmony University attendees.
• Manage registration and enrollment platforms, including setup, maintenance, schedule changes, refunds, troubleshooting, data quality, and reporting.
• Coordinate logistics and communications for students, faculty, coaching programs, private lessons, special programming, and other program components.
• Manage assigned purchases and expenditures, including music, materials, and participant-facing items, within the approved Harmony University budget.
• Evaluate participant feedback, historical data, and program outcomes and recommend improvements to Harmony University leadership.

Financial Stewardship and Program Systems

• Develop proposed annual budgets for Next Generation Barbershop Junior and Varsity programs and manage approved budgets throughout the fiscal year.
• Exercise program-level discretion over the allocation of approved NextGen funds within organizational financial policies.
• Track expenses, forecast financial needs, and make resource-allocation recommendations based on program priorities and participant experience.
• Manage assigned Harmony University expenditures within the approved budget and established organizational policies.
• Coordinate with Finance, Philanthropy, and organizational leadership on scholarships, grants, restricted funds, donor-supported initiatives, funding requirements, and reporting.
• Design, document, and maintain systems supporting registration, enrollment, participant tracking, communications, scholarships, and reporting.
• Identify opportunities to streamline workflows, improve accuracy, and develop scalable processes.

Strategic Partnerships, Reporting, and Representation

• Coordinate collaborations that expand the reach, visibility, and impact of BHS education and youth initiatives within established organizational priorities.
• Strengthen relationships with music educators and the broader choral community in collaboration with the Director of Music and Education.
• Represent BHS education initiatives in meetings, conferences, donor conversations, and community-facing settings as assigned.
• Prepare program updates, reports, analyses, and recommendations for organizational leadership, the Society Board of Directors, donors, and community partners.
• Provide on-site leadership for assigned educational programs.

Leadership Expectations

The Education Programs Manager is expected to demonstrate strong ownership of assigned programs, exercise independent judgment within established strategy, budgets, and organizational policies, and lead complex work across teams through expertise, relationships, and project responsibility. The position translates departmental priorities established by the Director of Music and Education into effective programs, systems, participant experiences, and measurable outcomes while providing recommendations and program expertise that help inform future strategy. Although the position does not have regular direct reports, it provides functional and project leadership to volunteers, faculty, clinicians, contractors, and event personnel involved in assigned programs.

Qualifications & Experience

Required

• Bachelor’s degree or equivalent combination of education and relevant professional experience.
• Demonstrated experience managing educational programs, events, youth programs, arts programs, nonprofit initiatives, or comparable complex programs.
• Experience managing multiple projects, deadlines, budgets, and stakeholder groups simultaneously.
• Strong organizational and project-management skills, with demonstrated ability to move programs from planning through successful execution.
• Excellent written and verbal communication skills and the ability to communicate effectively with participants, families, educators, volunteers, colleagues, and organizational leaders.
• Demonstrated ability to exercise sound judgment, solve problems independently, and make timely operational decisions within established organizational policies and priorities.
• Experience working collaboratively across departments or functional areas where authority is based on expertise, relationships, and project responsibility rather than direct supervision.
• Strong proficiency with registration, event-management, database, project-management, or comparable technology platforms and the ability to learn new systems quickly.
• Ability to manage sensitive participant information with discretion and professionalism.
• Ability and willingness to travel regularly and work evenings and weekends when required by conventions, educational programs, and other Society events.

Preferred

• Experience in music education, choral music, performing arts, or a related field.
• Experience working with youth-serving organizations or educational programs involving minors.
• Experience planning conferences, festivals, conventions, camps, or other multi-day educational events.
• Experience working in a nonprofit, membership-based, or volunteer-driven organization.
• Experience managing scholarships, grants, restricted funds, or donor-supported programs.
• Familiarity with the Barbershop Harmony Society, barbershop music, or the broader choral community.
• Experience working with volunteers, faculty, clinicians, contractors, and other non-staff collaborators.

Travel and Work Requirements

Regular travel is required, including attendance at the BHS Midwinter Convention, International Convention, Harmony University, and other assigned educational programs, conferences, and meetings. The position requires periodic evening and weekend work associated with conventions, events, program deadlines, and participant needs. During major Society events, the Education Programs Manager serves in an on-site leadership capacity and may be required to respond to time-sensitive operational or participant issues.

Why This Role Matters

Harmony University is a BHS flagship program, and NextGen programs figure prominently at both BHS annual conventions, while being integral to the future of the society and the spreading of the barbershop artform to rising generations. The Education Programs Manager handles a foundational portfolio, ensuring the administration of critical educational and performing activities with vision and excellence. 

What's in it for you

• Competitive compensation package
• 10 days of paid vacation (eligible after 90-day probation period, prorated during first year of employment)
• 8 paid holidays and December 24 - January 1 off
• 8 paid sick days per year
• 100% company funded individual health, dental, and vision insurance
• Life insurance
• Optional short-term and long-term disability insurance
• 401K plan with 3% safe harbor contribution and company matches that could aggregate up to an additional 3% (6% total)
• High-engagement staff environment with regular team building and social activities throughout the year
• A chance to make a difference in the lives of others

As a key component of our vision of Everyone in Harmony, the Barbershop Harmony Society is committed to building a team with a variety of backgrounds, experiences, perspectives, and skills. We believe that employees who feel valued and encouraged to share their ideas are empowered to foster innovation that leads to both personal and professional growth.

The Barbershop Harmony Society is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. The Barbershop Harmony Society values and actively seeks a diversified workforce.

Review of applications will begin immediately and continue through August 28, 2026, or until the position is filled.